Sometimes the plus sign next to folder icon will be missing in webtop.
Webtop relies on r_link_cnt attribute to display the Plus sign next to folder. Plus sign will not be displayed if content server fails to update this attribute.
Verify the internal attribute r_link_cnt for the folder which the plus sign is not being displayed. If it is set to zero, follow these steps to fix:
1. Get the r_object_id of the folder
2. Get the no. of objects linked to that folder using
select count(*) from dm_sysobject (all) where folder(<folder path>, descend)
The above query fetches all objects under the given folder including all versions.
3. Use following API to update the r_link_cnt to the problematic folder
set,c,r_object_id,r_link_cnt
<value from the query>
save,c,l
Logout from webtop and login again to see the changes.
THERE IS ALSO A DOCBASIC SCRIPT WHICH COMES WITH CONTENT SERVER TO FIX THIS ISSUE. RUN DM_FIX_FOLDERS.EBS WHICH IS AT THE HOME DIRECTORY OF CONTENT SERVER. FOLLOW THE INSTRUCTIONS PROVIDED IN THE SCRIPT.