Skip Ribbon Commands
Skip to main content

Documentum Resources

:

Troubleshooting: DM_DOCBROKER_E_NETWORK_ERROR error while staring up docbase

Documentum Resources

This error is mostly related to Microsoft TCP/IP drivers.

While starting the docbase we may see this message several times in the log file. To resolve this microsoft release one hotfix which can solve this problem.  Hotfix can be downloaded at

http://support.microsoft.com/kb/979230

From the microsoft site:

This issue occurs because of a race condition in the TCP/IP driver (Tcpip.sys). When the race condition occurs, the disconnection notification is not sent at the required time. This behavior orphans some TCP connections. Therefore, the applications or services that rely on these connections fail. Additionally, these connections remain in the LAST_ACK state, in the FIN_WAIT_2 state, or in the CLOSING state.

We must restart the server after applying the hotfix so we need to plan accordingly.